Upon order receipt, please allow 1-2 business days to process before item is shipped. All orders will be shipped via USPS Priority Mail. All domestic purchases should receive purchases within 3-5 business days and be notified with the available tracking information via Paypal accordingly. Once confirmed shipped, it is the buyer's responsibility to contact me if the order has not been received due to USPS. It is also the buyer's responsibility to provide a reliable shipping destination. If the value of the order exceeds $300 a signature will be required for delivery.
*If shipping costs generated are grossly over the amount paid by customer, I will gladly refund a portion of the shipping costs to the customer upon shipping.
International Shipping is offered only upon request. Please email me with your requested product and destination address in order for me to give you the best first class parcel quote for shipping cost which varies from country of destination. Upon approval, I will send a separate invoice via email. Shipping will take anywhere between 3-5 weeks. Customer is responsible for duties upon arrival if acquired by Customs. Tracking information provided will only document the progress of delivery from which it departs the United States. It is the customer's responsibility to provide a reliable shipping destination. Any failed attempts to deliver will result in a returned package and shipment will be invoiced accordingly to the buyer for an alternate address and/or refund for the product and not the shipping charges.
Any other questions, please email objandtotem(at)gmail(dot)com
Due to the nature of handmade ceramics, all pieces are made using style specifications with regard to subtle nuances. Slight variations are to be expected from the online image. However, if your item is found damaged as a result of shipping, please contact me within 48 hours of receipt. I will request documentation in order to process a claim through the carrier and advise on the refund or exchange for the purchased item. Otherwise, all sales are final.
Clays are certified commercial non-toxic, lead-free from the USA.